Privacy Policy
The following privacy policy describes the information and privacy practices for The Geeks, services provided at your home or office, THEGEEKS.COM.AU? and other retail locations. This privacy policy describes how The Geeks? will collect and use your information. All information provided to The Geeks may be shared with The Geeks parent companies. When you provide a The Geeks? with your personal information, you consent to the information practices described in this policy.
This privacy policy may not apply to Web sites that are accessible through THEGEEKS.COM.AU? may contain links to other sites operated by third parties including, but not limited to, third-party sites that display The Geeks trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.
This privacy policy applies to The Geeks operations and locations in Australia.
To assist you with reading through our privacy policy, we have provided questions and answers below that you may find helpful in understanding our privacy practices:
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What information do The Geeks? collect from me?
We may collect personal information such as your name, mailing address, phone number, e-mail address, credit card number, and other billing information.
When does The Geeks collect information from me?
When using products or services available from The Geeks, you may be asked to provide personal information. For example, you may be asked to provide personal information when you schedule an appointment for services; bring in your product for service; purchase products; contact The Geeks call centers; initiate a chat session; participate in a sweepstakes, promotion, or survey; and/or participate in other activities with The Geeks entities.
How is my information used?
The Geeks uses the information you provide to fulfill requests for service or information; provide customer service; administer sweepstakes, promotions or surveys; offer new products or services; improve the effectiveness of our Web site, marketing endeavors and offers; conduct research and analysis; send marketing communications; or perform other business activities.
Does The Geeks share my personal information with others?
The Geeks does not sell or rent your personal information to third parties, although we may need to share your personal information with certain third parties such as our service providers and other representatives for limited purposes. For example, The Geeks may share personal information with third parties to send marketing communications; service products; conduct research, analysis or administer surveys; send mail and e-mail; process credit card payments, administer sweepstakes, provide call-center, data storage, and hosting services.
The third parties with whom The Geeks conducts business are only authorised to use your information to perform the service for which they were hired. As part of our agreement with them, they are required to follow the privacy guidelines given to them and to take reasonable measures to ensure your personal information is secure.
The Geeks may also share your personal information with companies who have referred you to us for goods and services, or have provided space in their store locations for The Geeks to offer its goods and services, or have allowed us to have a presence on their Web sites.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. The Geeks may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of ourselves and others. The Geeks may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
Third-Party Ad Providers
Our Web sites use third-party service providers to serve ads across the Internet and analyze Web site traffic on our behalf. They may collect anonymous information about your visits to our Web site, and your interaction with our ads. These companies may use technologies similar to those outlined above to measure the effectiveness of ads and e-mails. They may also use information about your visits to this and other Web sites so that we can provide advertisements about goods and services.
No personally identifiable information is collected in this process. We may share anonymous information with this service provider in an aggregate form, for purposes of analysis and improvement of our site.
If you would like more information about this practice and to know your choices about not having this information used by our third-party advertiser, visit? http://adsense.google.com/
Can I control the use of my information for marketing purposes?
The Geeks is an opt-out organisation. Once we receive your information, we may send you marketing communications that contain valuable offers, promotions, and other Content. You always have the ability to opt out of receiving future marketing communications from The Geeks.
To stop receiving marketing communications from The Geeks:
- Follow the directions on any of our marketing e-mail or direct mail marketing communications.
- Call The Geeks.
- Send an e-mail request with your full name, address, phone number, and e-mail address to? support@thegeeks.com.au
- Send a request with your full name, address, phone number, and e-mail address to The Geeks, PO Box 686, Glenorchy, Tasmania 7010.
If you send an e-mail or letter request, please be sure to include your current contact information, and indicate specifically what type of marketing communication(s) (for example, e-mail, direct mail and/or phone) that you wish to stop receiving. This helps identify you correctly in The Geeks systems so agents can process your request. Please note that due to production, mailing and system timelines, and the form in which we received your request, it may take up to ten business days for e-mails, 30 calendar days for phone calls, and six weeks for direct mail to remove you from The Geeks marketing lists. Until the change takes effect, you may still receive marketing communications from us. Also, please note that even though you may have requested not to receive future marketing communications, you may still receive business-related notices such as appointment confirmation calls, billing information, or other organisation-related information. If you have never provided your personal information and would like to be added to our marketing list, please use the contact information above.
How does The Geeks secure my personal information?
Whether you receive services or purchase products in The Geeks locations, use GeekSquad.com, have services performed at your location, or contact the The Geeks call center, we take reasonable precautions to protect against the loss, misuse and unauthorised access of your personal information. This includes personal information that you provide to complete a purchase. We cannot ensure or warrant the security of any information you transmit by e-mail, and you do so at your own risk.
Please note that while The Geeks is able to protect personal information that is provided during the course of business, we cannot take responsibility for data loss on the products or systems serviced. You must remove or back up this information to safeguard it.
Blogs
When posting information on The Geeks blogs, please use caution when providing any personal data about yourself, since this information may be viewed by others. We recommended that you do not provide your name, address, or any other personal information in this area. The Geeks will monitor blog content and make every effort to remove this type of information before posting. However, if you choose to include personal data in your content, you do so at your own risk and you accept full responsibility for those posts and any consequences that may arise.
Remote Access
The Geeks? use remote access to diagnose and resolve system problems. This lets us access your computer to determine the problem and either repair it or provide advice on possible repair options. By taking advantage of this service, you give permission to a The Geeks? to log into your computer, which may contain personal information. He or she will only search your computer to determine the cause of the problem and will attempt to minimise interaction with your data. It is your responsibility to ensure that all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.
Does The Geeks use cookies to collect information about me?
A cookie is a small data file that a Web site or e-mail may send to your browser, which may then be stored on your hard drive. The Geeks e-mails and Web sites may use cookies to create a more personalised user experience for visitors. These simulate a continuous connection, letting us remember information about your preferences and session.
The Geeks uses a third party to place cookies on your computer. Although these may contain a unique user ID, they do not collect or store any identifiable personal information.
The Geeks web server automatically collects clickstream information such as the address (URL) of the Web site that you came from before visiting GeekSquad.com, which pages you visit on our site while you’re there, which browser you used to view our site, and any search terms you may have entered, among other things. TheGeeks.com.au may also use anonymous clickstream data to track which pages visitors view. This helps us understand how visitors use our sites.
How can I update my information?
The Geeks wants your information and marketing preferences to be complete and accurate. To update your information, call? The Geeks, send an e-mail to? support@thegeeks.com.au, or write to The Geeks, Attention: Privacy Manager, PO Box 686, Glenorchy, Tasmania 7010.
If you send an e-mail or letter request please include your current contact information and list the requested changes you would like to have made.
Does The Geeks collect information from children?
The Geeks will not knowingly or intentionally collect personal information online from children under the age of 13. The Geeks is committed to protecting the privacy of children.
Who can I contact with questions about the security of my information?
Please contact our privacy manager to report any known or suspected privacy or security breaches or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may call? The Geeks, e-mail a request to:? support@thegeeks.com.au, or send a letter to The Geeks, Attention: Privacy Manager, PO Box 686, Glenorchy, Tasmania 7010.
Will this privacy policy change?
Because The Geeks will continue to implement new technologies and improve the services and features provided, this policy is subject to change. If there are changes or additions to this privacy policy, we will post them here or in other formats. If we change our information practices or this privacy policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to opt out of having your information used or shared in that new manner.
Effective date: 1 July 2008
