Advanced Diagnostic & Repair

A Geek will:

• Find the cause of crashes, lockups, unusual slowness, or Internet problems
• Repair any operating system issues
• Remove all viruses and spyware
• Install critical updates
• Perform optimization for faster computer speed and better performance
• Make sure your computer is operating properly
• Provide estimate for recommended hardware repairs or upgrades if needed

Software Install & Troubleshooting

Get help with your productivity software issues or install something new.

An Geek will:

• Repair, troubleshoot or install one software title, such as Word, Excel, Quicken, Photoshop, Outlook,? etc.
• Install all critical updates for software
• Import data into the application if upgrading
• Properly configure the software setting
• Make sure your software is running properly

Advanced Diagnostic, Repair & Prevention

A Geek will:

• Find the cause of crashes, lockups, unusual slowness, or Internet problems
• Repair any operating system issues
• Remove all viruses and spyware
• Install critical updates
• Perform optimization for faster computer speed and better performance
• Install security and privacy software to keep your computer protected
• Make sure your computer is operating properly
• Provide estimate for recommended hardware repairs or upgrades if needed

Diagnostic

Geeks will determine why your computer is acting up and root out the problem through a series of system checks and diagnostics. Once the riddle is solved, we’ll advise you on the best course of action to get your computer back in shape.

Computer Optimization

Your computer, like your car, is a finely tuned machine that needs regular maintenance to keep it running and in good working order. Our optimization service includes over 100 system tweaks that will shorten your computer’s boot time, delete unwanted files and remove unnecessary background processes. Geeks will bring your system up to speed with the most recent updates to guard against security threats.

Software Install

From a tax preparation program to a garden design program— The Geeks will install a utility or productivity software that you have purchased.*

*Excludes operating system installation.

Software Suite Install

A Geek will:

• Repair, troubleshoot or install one software suite that you have purchased (e.g., Microsoft Office, Norton Internet Security, etc.)
• Install all critical updates
• Import data into the application, if upgrading
• Configure the software to your needs
• Make sure your software runs properly

Operating System Install

A Geek will:

• Install the version of Microsoft Windows Vista™ or Apple Mac OS X operating system that you’ve purchased
• Install all critical updates
• Install any drivers required
• Configure the software to your needs – anything you want!
• Make sure your system runs properly

Network Troubleshooting and Repair

A Geek will:

• Uncover why your network isn’t working properly
• Troubleshoot and repair your network connection

Wireless Security Setup

About 80% of wireless networks are not secure. We’ll make sure yours is.

A Geek will:

• Enable wireless encryption on an existing 2-computer network
• Examine 2 computers for security vulnerability
• Provide estimate for recommended security services

Broadband/ISP Setup & Troubleshooting

Having problems connecting to your current high-speed or dial-up service or just want to save time setting up a new subscription?

A Geek will:

• Set up your broadband/cable or dial-up Internet connection using your existing subscription
• Configure your modem or wired ethernet adapter and software
• Setup one login and email account
• If you’re already setup, determine what’s causing your connection problem
• Make sure you can connect to the Internet

One-Hour Training

The Geeks offers hour-long online personal training sessions. Choose your topic and learn at your own pace — right there at your own computer.?

Tutorial examples include:

• Software
• Basic PC skills
• Digital imaging
• Digital video
• Digital music

One Time Data Backup

Save secure copies of your computer’s files in case of a severe crash. We’ll copy your important data to CD, DVD or external hard drive. Unlimited backup is also available.

Online Data Backup

This automated service copies the files you chose (up to 25 GB) to a secure, remote server via your high-speed Internet connection. You can still access your data online from anywhere with your password.

Automated Data Backup

Have your computer set to automatically backup your important data.

A Geek will:

• Connect your new or existing external hard drive to your computer
• Install software and drivers
• Verify that the drivers are functional
• Set up operating system software for network system access and data
• Configure your computer to routinely back up your files

iPod/MP3 Setup and Training

Take your music library online. Have a geek set up your new iPod/MP3 player on your computer.

• Use your iPod/MP3 player
• Copy your CDs onto the computer
• Burn your own CDs
• Transfer music to your iPod/MP3 player
• Organise your new music library

Electronic Device Setup

Need help connecting something to your computer? This service is the quick and painless way to install your printer, camera or other digital device correctly. You just need a high-speed Internet connection.

A Geek will:

• Guide you through the connection, step by step, over the phone or online
• Help you configure your device settings properly